Support

Need help with Tare? We're here. The fastest way to reach us is email — we typically reply within 1–2 business days.

Email: support@platonapplications.com

Account & sign-in

You can reset your password from the sign-in screen in the app. If you're locked out or need to change the email on your account, email us and we'll help.

Subscriptions & billing

• Bought on iPhone (Apple): manage or cancel your subscription in Settings → your name → Subscriptions on your device. Use Restore Purchasesin the app if a subscription isn't showing up.
• Bought on the web (Stripe):manage or cancel from the billing link in your account, or email us and we'll sort it out.
• New subscriptions include a 3-day free trial; you can cancel before it ends to avoid being charged.

Apple Health

Tare can import your Active/Resting energy and workouts from Apple Health. You control this anytime in iOS Settings → Health → Data Access & Devices → Tare.

Delete your account & data

You can permanently delete your account and all associated data in the app under More → Delete Account. This cannot be undone. If you need help, email us.

Privacy

For details on what we collect and how we use it, see our Privacy Policy.

Tare is a wellness and tracking tool and does not provide medical advice. For guidance on cutting weight safely, consult your coach or a qualified professional.